Shipping policy

Shipping & Returns

We want ordering from us to be simple and straightforward. Below you'll find information about shipping, delivery and returns.

Shipping

We currently ship orders within New Zealand.

Orders are generally processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you'll receive tracking information where available. Delivery times depend on the courier and your location. Rural deliveries may take a little longer.

Shipping costs are calculated at checkout based on the size, weight and destination of your order.

Shipping is FREE over $150!
$12 Nationwide for small items 
$45 Nationwide for bulky items
$150 Nationwide for bikes 

Some larger, bulky or oversized items may incur additional freight charges. If additional freight is required, we'll contact you before dispatch.

Bikes & Large Items

Bike delivery options and costs vary depending on the bike, destination and whether the bike requires assembly or special handling.

For some bikes, delivery may be arranged separately from standard online orders. We'll contact you to confirm the delivery arrangements and any applicable freight costs.

Damaged or Incorrect Orders

Please check your order when it arrives. If your item has been damaged in transit, is incorrect, or is missing something, please contact us as soon as possible with your order number and photos of the issue.

We'll work with you to resolve the problem and, where appropriate, arrange replacement or return shipping at our cost.

Change-of-Mind Returns

We accept change-of-mind returns on most eligible products within 30 days of delivery.

To be eligible for a change-of-mind return, the item must:

  • Be unused and in original, saleable condition

  • Be returned with all original packaging, tags, accessories and manuals

  • Not show signs of fitting, installation, use or damage

  • Include proof of purchase

Please contact us before sending anything back. Returns must be approved by us before they are shipped.

Return shipping for change-of-mind returns is the customer's responsibility, and the original shipping cost is non-refundable.

We recommend using a tracked shipping service and keeping your tracking information until your return has been processed.

Items We Cannot Accept for Change-of-Mind Returns

Some products cannot be returned for change of mind due to their nature, including:

  • Bikes that have been ridden or used

  • Custom, personalised or specially ordered products

  • Items that have been installed, modified or assembled where this affects their resale condition

  • Used safety equipment such as helmets

  • Used clothing or other products that cannot reasonably be resold for hygiene reasons

  • Clearance or sale items, where stated at the time of purchase

If you're unsure whether an item is eligible for return, please contact us before purchasing or before sending it back.

Faulty, Damaged or Incorrect Products

If a product is faulty, damaged on arrival, or doesn't match what you ordered, please contact us as soon as possible.

We'll assess the issue and provide an appropriate remedy in accordance with the Consumer Guarantees Act 1993. Depending on the circumstances, this may include a repair, replacement or refund.

Where a product is confirmed to be faulty or the incorrect item was supplied, we'll cover reasonable return shipping costs.

Nothing in this policy limits or excludes any rights you have under New Zealand consumer law.

Refunds

Once your return has been received and inspected, we'll confirm whether it has been approved.

Approved change-of-mind refunds will generally be made to the original payment method. Refunds will be processed after the returned product has been inspected and accepted.

Original shipping costs are not refundable for change-of-mind returns.

Exchanges

If you'd prefer to exchange an eligible product rather than receive a refund, contact us and we'll do our best to help, subject to stock availability.

Any difference in price will need to be paid or refunded as applicable.

Special Orders

Products ordered specifically for you, including certain special-order or non-stock items, may not be eligible for change-of-mind returns. We'll let you know before placing the order where special return conditions apply.

Need Help?

If you're unsure about sizing, compatibility or whether a product is right for your bike, get in touch before ordering. We're happy to help you choose the right product and can often save you the hassle and cost of a return.

For returns or questions about an order, please contact us with your order number and a brief description of the issue.